Customer Service and Return Policy

If you haven't purchased from me before and are wondering about my customer service, I encourage you to check out my reviews. I pride myself on the quality of my workmanship as well as the quality of my service!

I want you to love the jewelry you buy from me! If you are unhappy for any reason and wish to return or exchange your purchase, please contact me within 30 days.

This 30-day return or exchange policy means you have 30 days after receiving your item to request a return or exchange.

Returns and Exchanges

To be eligible for a return or exchange, your item must be in the same condition that you received it.

To start the return or exchange process, please contact me at info@dianahdesigns.com. If your return is accepted, I will provide a prepaid return shipping label, along with instructions on how and where to send your package. Please note that the cost of return shipping is the customer's responsibility and will be deducted from your refund.

Items sent back to me without first requesting and receiving return authorization will not be accepted.

You can always contact me at info@dianahdesigns.com with any return or exchange questions.

Damages and Issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so that I can evaluate the issue and make it right. If an item arrives damaged or defective, I will work with you to resolve the issue.

Exceptions / Non-Returnable Items

There are no returns or exchanges available for custom work. This includes specific design requests, custom orders, and personalized items.

I also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

I will notify you once I have received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method, less the cost of return shipping.

Please remember that it can take some time for your bank or credit card company to process and post the refund.