If you haven't purchased from me before and are wondering about my customer service, I encourage you to check out my reviews.  I pride myself on the quality of my workmanship as well as the quality of my service!

I want you to love the jewelry you buy from me!  If you are unhappy for any reason and wish to return or exchange your purchase, please call or email me within 10 days.  This 10-day return or exchange policy means you have 10 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it.

To start this process, please contact me at info@dianahdesigns.com. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to me without first requesting a return will not be accepted. Please note that the cost of the return shipping will be deducted from your refund.

You can always contact me for any return or exchange questions at info@dianahdesigns.com.

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

There are no returns or exchanges available for custom work.  This would include specific requests, custom orders as well as personalized items.

I also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less the cost of the return shipping.  Please remember it can take some time for your bank or credit card company to process and post the refund too.